Shipping Policy
Shipping Policy (United States)
1. Store Information
This online store (store.spalding.tf-dna.app) is owned and operated by SportIQ Oy, in partnership with Spalding.
Company name: SportIQ Oy
Address: 2459 Wilkinson Blvd, Suite 120, Charlotte, NC 28208-5669, United States
Phone: +1 415 910 5987
Email: support@spalding.tf-dna.app
All orders placed on this website are processed and fulfilled by SportIQ Oy through trusted U.S. shipping partners.
2. Shipping Coverage
We currently ship orders only within the United States (including the contiguous 48 states, Alaska, and Hawaii).
We do not ship to U.S. territories, P.O. boxes, or international destinations at this time.
3. Processing and Delivery Times
Orders are typically processed within 1–2 business days after payment is confirmed.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
You will receive a shipping confirmation email with a tracking number once your order has been shipped.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order total, shipping address, and delivery method.
From time to time, we offer free shipping promotions for eligible orders, which will be displayed at checkout or on our homepage.
5. Tracking Your Order
You will receive a tracking link via email as soon as your order leaves our warehouse.
Tracking updates may take up to 24 hours to appear after your shipment has been created.
6. Lost, Delayed, or Damaged Packages
If your order is lost or delayed in transit, please contact our support team at support@spalding.tf-dna.app with your order number.
If a package arrives damaged, please notify us within 7 days of delivery and include photos of the damage.
We will work with the carrier to resolve the issue as quickly as possible.
7. Contact Information
For all shipping-related questions, please contact:
Email: support@spalding.tf-dna.app
Phone: +1 415 910 5987
Address: 2459 Wilkinson Blvd, Suite 120, Charlotte, NC 28208-5669, United States